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Wedding Entertainment FAQ

There are many important questions to ask and answers required when choosing your wedding entertainment supplier. We are happy to provide our responses to the most frequently asked questions

A. Our website contains hundreds of artiste profiles of different music genres from all over the UK. The majority of artiste profiles contain audio clips, photos, video clips, song lists, testimonials etc to help you in your search for the perfect live entertainment for your wedding

A. Yes, we positively encourage this! Our office is open Monday – Friday, 9am - 5.30pm. All of the artistes on the website have been seen performing live (often many times) by a member of the booking team who will listen to your requirements, provide advice and recommend the most suitable live entertainment

A. Understandable, but not always practical and possible. We can only provisionally hold a date on one of our artistes realistically for a few days. Our artistes perform at many weddings and functions throughout the UK and these may not be open to the public for obvious reasons. It may be a few weeks or even months before they have a booking which is open to the public, in this time your artiste may not be available on your chosen date leading to disappointment. Garston Entertainments advertised wedding singers, bands and entertainment is carefully selected, quality and reliable live entertainment. Your entertainment advisor will honestly and professionally advise and recommend the artiste most suitable for your wedding

A. Simple, everything you see and hear on our website is what will perform at your wedding if you choose to book. Unlike some rogue websites, Garston Entertainments DO NOT under any circumstances falsely advertise an artiste, take a booking and then deliberately send a poorer standard version.
Personnel in bands particularly do change from time to time and we are vigilant in maintaining our knowledge of each individual band and its` members. If a member change does not alter the quality of the band in a negative sense then we will continue to allow the band to honour existing bookings. If the band has a major change of line up or the singer is replaced we will review the band and advise any client with an existing booking, that there has been a significant change and consequently either reassure them to continue with the booking or recommend replacing with a quality alternative band

A. When you book an artiste with Garston Entertainments you have the security and peace of mind of dealing with a professional company that was established in 1978. Every year we supply live entertainment to thousands of events, functions, venues and weddings. Garston Entertainments use industry approved contracts. The contracts are legally binding and cannot be cancelled except in the case of a fatality, illness, force majeure, war, act of god etc. Full terms will appear on the contract

A. There are many beneficial reasons to secure your wedding entertainment with Garston Entertainments, please see 10 top reasons to book your wedding entertainment with us. Other essential points to consider and common misconceptions are that artistes are not necessarily cheaper by booking direct! They may be performing many bookings with us per year and therefore we have buying power to secure the most competitive price.

Our office is a full time structured organization that books and deals with artistes in a professional capacity every day of the year. Artistes have a responsibility to us when performing on our bookings to uphold our reputation and to adhere to our codes of conduct. A direct booking with an artiste may not be contracted which could lead to them not turning up, or cancelling to accept a better/higher priced booking.

We are full members of the largest trade association of its kind (The Agents Association of Great Britain) and as such adhere to a strict code of conduct. For security, peace of mind, quality and professionalism, book your wedding entertainment through Garston Entertainments

A. This is unlikely, but as your live entertainment is a human being, this cannot be ruled out. Firstly, full evidence from the artiste - example - medical note, breakdown report etc would be required from the artiste within 7 days. Secondly, Garston Entertainments has a superb network of artistes and will utilize our experience and contacts to seek to offer a similar standard artiste as a replacement. We operate a full emergency standby service till 9pm, 365 days of the year, where an entertainment advisor will do everything possible to provide the best solution to any situation that may occur

A. Once you have booked your live entertainment with us you can update your entertainment advisor at any time with any additional information example, first dance, wedding itinerary etc. These will all be forwarded and confirmed with your chosen wedding entertainer. If you would then like to speak directly with your artiste then this can be arranged a few weeks before the wedding.

A. In order to secure your booking, Garston Entertainments will require a small deposit (usually approximately 20% + vat of the total fee). This deposit is none refundable. However, If the artiste cancels due to illness/accident/fatality we will seek to offer a suitable, replacement artiste (s). If you decide not to accept the replacement(s) offered then we will refund 50% of your deposit paid. The remaining 50% deposit balance will be retained by Garston Entertainments towards ours administration costs in maintaining the booking

A. We accept cheques, postal orders, BACS payments and direct payments into our business account.

A. There are several different ways you can make your final payment. Some artistes require payment in full prior to your event, other artistes are happy to accept payment on arrival on the night. This will be agreed at the point of booking and will be stipulated on your contract. Simillarly, some wedding couples prefer to have the payment out of the way prior to the event and others prefer to pay on the night

A. Any balance payments for artistes are held as required by English Law in our client account. This will be held in our account till immediately after your wedding when the payment will be forwarded to the artiste within 3 days. Garston Entertainments is now in its 33rd year of trading and is a highly reputable and ethical business with an unblemished financial history

A. Hopefully everything will go perfectly and you will join tens of thousands of highly satisfied customers who have booked live entertainment through us. However, if you have any concerns regarding your entertainment, your entertainment adviser will endeavour to resolve any issues to your complete satisfaction. If this is not resolved and wish to make a formal complaint, you can e-mail or write to the Managing Director, Neil Cullen who will personally respond accordingly. If you are unhappy with this response you can make a complaint in writing to:- The Agent`s Association (Great Britain) 54 Keyes House, Dolphin Square, LONDON, SW1V 3NA

If your question is not listed, please do not hesitate to contact us where an entertainment advisor will be happy to speak with you